Privacy Policy

1. Introduction

Endura ("we", "us", "our") is an estate records organisation practice based at 17 Yommarat Road, Mai Khao, Thalang, Phuket 83110, Thailand. We take the privacy of the families we work with seriously, and this policy explains how personal information is collected, used, and protected in connection with our website and services.

This policy applies to information collected through our website at https://endurar.biz and through our service delivery. If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Information you provide directly

When you complete the enquiry form on our website or contact us by email or telephone, we collect: your name, email address, and (if provided) telephone number. We may also collect notes from the conversation where you have given us information about your household's situation.

2.2 Information collected automatically

Our website uses standard web analytics tools that collect information about how visitors use the site, including pages visited, time spent on pages, and approximate geographic location. This data is aggregated and does not identify individuals.

2.3 Legal basis for processing

We process your personal data on the basis of: (a) your consent, where you have submitted an enquiry form; (b) the performance of a contract, where we are providing services to you; and (c) our legitimate interest in responding to enquiries and operating our business. In Thailand, data processing is subject to the Personal Data Protection Act B.E. 2562 (PDPA).

2.4 Data retention

Enquiry information is retained for no longer than 12 months from the date of contact if no engagement follows. Where a service engagement takes place, session records are retained for no longer than three years from the date of the final session, after which they are securely destroyed.

3. How We Use Your Information

• To respond to your enquiry and discuss whether a session would suit your household.
• To deliver the organisational programme you have engaged us for.
• To produce the printed inventory or other programme materials.
• To send relevant correspondence about your session or programme by email or telephone, where agreed.
• To understand how our website is used and to improve it.

We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes. We do not share session content with any external party without your explicit consent.

4. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, or disclosure. These measures include:

• Secure, password-protected systems for storing digital contact records.
• Physical security for any printed documents held at our office.
• Access restricted to Endura staff who need the information to perform their work.
• Secure disposal of data once retention periods have passed.

In the event of a personal data breach that poses a risk to individuals, we will notify affected parties and the Office of the Personal Data Protection Committee (PDPC) as required under Thai law.

5. Cookies

Our website uses cookies to function correctly and to help us understand how visitors use the site. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

6. Your Rights

Under the Thai Personal Data Protection Act B.E. 2562, and where applicable under other data protection frameworks, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate data.
• Right to erasure — to request deletion of your data, subject to our legal obligations.
• Right to data portability — to receive your data in a portable, machine-readable format.
• Right to object — to object to processing carried out on the basis of legitimate interest.
• Right to withdraw consent — to withdraw consent at any time where processing is consent-based.
• Right to complain — to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external resources, including official government and professional bodies. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

8. Children's Privacy

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] so we can delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after an update constitutes acceptance of the revised policy.